Support
Need help with [SENSITIVE]? We typically respond within 48 hours.
Contact us
The fastest way to get help is to sign in and open a support ticket. Tickets are tracked in your account and routed straight to our team, so nothing gets lost and you can follow the reply in-app. We aim to respond within 48 hours.
Prefer email? You can also reach us at stizzyraxx@gmail.com — include your account email and a description of the issue.
Frequently asked questions
How do I connect my social accounts?
Go to Settings → Connections and click “Connect” for each platform (Facebook, Instagram, TikTok, YouTube). You log in on the platform itself and approve access, and we never ask for or store your platform password. You can connect multiple accounts on the same platform.
How does the auto-scheduler choose what to post?
Create a video pool and a posting campaign. Each scheduled slot picks a video at random from the pool, generates a fresh caption variation, and posts it to every connected account on the platforms you selected.
Will the same video get posted twice in a row?
No. The scheduler enforces a 48-hour rule per account: the same video will not be re-posted to the same account within 48 hours, though it can post to different accounts the same day.
Why didn't my post go out?
The most common causes are an expired platform connection (re-connect in Settings → Connections), an empty video pool, or the 48-hour duplicate guard skipping a recently-posted video. Check the campaign’s status and the post history for the specific reason.
How do I cancel or pause a campaign?
Open the campaign and toggle it inactive. Inactive campaigns stop scheduling new posts immediately; any posts already queued can be cancelled from the schedule view.
Can I clip and post other creators' videos?
Only if you own the video or have the rights holder's permission (or your use is otherwise lawful, such as fair use). You are responsible for what you clip and publish. Do not remove or cover another creator's watermark, logo, or credits.
How do I report a copyright infringement?
Send a DMCA notice to our designated agent at systems@raxxware.com with the subject “DMCA Notice”. See the Copyright section of our Terms of Service for what the notice must include and how counter-notices work.
Community forums
Browse example questions and answers written by the [SENSITIVE] team in the community forums. Many common setup and troubleshooting questions are already answered there.
See also our Privacy Policy and Terms of Service. To report copyright infringement, see Copyright & DMCA.